Our COVID-19 Response

Last updated:
December 21, 2020

Hi Everyone,

We hope you are all well.  This post is to inform all guests and potential guests of our new operating plan and changes to the dome experience here at TND in light of operating rules and regulations as we work our way through living with Covid-19.

Staff: Each day staff are tested for body temperatures before starting their day.  We are able to maintain 2m distancing between each staff member and all staff have PPE.  We have equipped housekeeping with a new hand washing/sanitizing station.  Staff can gather outside respecting the 2m distancing.  

Check ins:  All check ins will be done through email.  Guests will be informed of their keypad entry codes and will be able to have access to their dome after regular check in times.  We cannot allow for early check ins, due to cleaning/disinfecting procedures in place and the time it will take for housekeeping to complete all domes, thank you for your understanding.  Check ins being at 4 pm.  If guests have any questions the office is open from 9 am to 5 pm, starting June 1st.  Only one guest at a time is allowed in the office.

Check out and Payment processing:  Check outs will be processed through email.  Late check outs will not be permitted this season due to the cleaning/disinfecting procedures in place and the time it will take for housekeeping to complete all domes, thank you for your understanding.  Check out is 10 am.

Acceptable forms of payment are Visa, Mastercard and Debit.  We do require a credit card on file for incidentals and guests can come into the office during office hours 9 am to 5 pm to make payment.  We can also process over the phone payment of your stay and email you a receipt.

We will accept cash but would prefer not to at this time.

Housekeeping:  At True North we are very proud of our provided amenities to enhance your stay.  After reviewing the procedures for accommodations given by the tourism industry, housekeeping will look a little different this season.  

Each dome has been equipped with a housekeeping sign.  If you are staying for longer than one night and need new towels or linens we ask that you hang the house keeping sign outside your door for us to see. The Housekeeping signs will need to be out and visible between the hours of 9 am to 12 noon, to ensure staff is able to provide you with what you need.

Guests will also have to bag their soiled towels/linens in the bags provided and lay them outside their door.  House keeping will then bring fresh, new supplies to the requested dome and place it outside your door for you.

Guests will need to provide an accurate number of guests so all domes can be stocked with extra supplies based on number of people in the dome and length of stay.  

All domes will be equipped with broom and swiffer for any spills during stay.

Housekeeping will be cleaning/disinfecting all domes upon final departure of guests.  

All domes will also be sanitized with Sanifog after each check prior to staff entry and new check in arrivals for the safety and peace of mind of everyone.

Housekeeping will not be entering domes when occupied by guests.

BBQs:  Each dome is equipped with a small BBQ, propane is available for a small fee and guests are able to take the propane with them when they leave.

Sunset Viewing Deck: This onsite feature will not be available this season.  Construction was set to begin this spring but it would have been a new project that has been put on hold until next season.  It is also a public space that would require monitoring and disinfecting that we do not have the staffing for this year, thank you for your understanding.  The good news is the sunset views from your own private decks will be just as good!  There will be chairs on the decks of each dome.

Fire Pits:  Fire pits will be accessible for guests to use.  In accordance with the social distancing rules of 2m and out door gathering of different households (which is limited to 5 people)  We have two ocean side fire pits, please be mindful of your times so other guests can enjoy as well.  Please note that fire pit chairs will not be onsite this season because they are in a public space and would need to be sanitized after each use. We do not have the staffing in place for full time evenings, thank you for your understanding on this matter. We encourage all guests to bring their own collapsible, folding chairs to have around the fire.  Fire wood is for sale on site by my niece and nephew in a bin outside the office.  Please keep in mind that in the event of a fire ban, the fire pits won’t be open for use.  This will be posted on the door of the office daily for guests to be aware of.  

Dome Stays: Dome reservations are available to single house families, or bubble house families.  We ask that guests stick to their own domes and decks. In the event of gathering, adhere to the 2m apart and 5 person amount.  Gatherings are limited it to outdoor spaces only ( decks and fire pit areas)  and cannot be inside domes.

Hot Tubs:  Hot tubs are available for guests to use during their stay.  We reviewed the CDC protocols for hot tub use.  Maintaining proper sanitizing levels kills any and all bacteria and virus, its business as usual and we go to great lengths to ensure top quality in our hot tubs.  Ph balancing, alkalinity, calcium, chlorine testing will be completed daily.  Shocking and water replacement are all procedures we have to ensure the safety of our hot tubs.  Water is tested and maintained daily and this season we will also be implementing replacements/chemical sanitizing of filters after each check out.  Hot tubs will also be sprayed with Sani-fog for guests peace of mind.

Laundry:  We typically offer laundry in the evenings from 6-9 pm once staff has completed their time in our housekeeping building.  We are not able to offer laundry temporarily for this season, in light of staffing and monitoring needed for sanitation after each use. Thank you for your understanding.

Office & Onsite Maintenance: Someone is available 24 hours a day during your stay onsite.  We ask that guests enter the office from the ramp side of the deck,  wait in the designated spot before entering and exit straight down the stairs when leaving.  There will be arrows to direct you.  Only one person at a time can enter the office.

The office is open from 9 am to 5 pm and in the event of after hours check ins or emergencies, guests will need to send a message to truenorthdestinations@gmail.com or call the toll free number 1 833 223 6637.  These will go directly to maintenance in the event they are needed.

We thank everyone for their continued support. We are working hard to provide safety and peace of mind for all guests to fully relax and unwind during their stay with us.

We look forward to seeing you all soon.

TND