FAQ's, Covid 19 Response & Office Hours

Last updated:
February 22, 2021

FAQ's

Welcome February!

We are popping on here to answer some of the most common frequently asked questions we receive.

1: What is your cancellation policy?

Our cancellation policy is very flexible. At time of booking a 20% deposit is charged to secure your reservation. Reservations that are cancelled outside of one week of scheduled arrival, the 20% deposit is fully refundable.

Reservations that are cancelled within one week of scheduled arrival is subject to the 20% deposit.

Reservations that are cancelled within 48 hours (for any reason) is subject to the total cost of the reservation. In light is travel restrictions and Covid, it makes it difficult to re book a dome last minute. We thank you for you understanding on this matter.

2: Are you Pet Friendly?

We are no longer pet friendly. Last year we gave it a try and decided to allow pets. We got to meet lots of amazing pets (even introduced a few to my English Bulldog Ruby) Unfortunately, due to costs from some damages and extra cleaning we incurred, we have made the tough decision to no longer allow pets. We thank you all for your understanding on this matter.

3: What domes are cliffside? Where are the Nordic Spa Domes located?

Seaspray domes & Driftwood domes are cliffside. The Nordic Spa domes are located in Seaspray 1 and Driftwood 3.

4: What are check in and check out times?

Check ins can start at 4 pm and check outs are at 10 am. Due the the extra steps and precautions relating to Covid 19, we are unable to accommodate late check outs. If you are hoping to check in early, give us a call at the office and we will let you know if you dome is ready for you and will happily allow you early access. Please check in with the office before making your way to your dome.

5: Do we allow single night stays?

Yes, we do! While we do have a two night minimum during our peak season ( June 15th through September 15th) and on all weekends throughout the season. Guests can book single night stays online during the Low season May to June 15th and September 15th through October 31st.

*We also allow for single night bookings during peak season if there are any remaining between reservations*

6: What are your office hours and contact information?

*As of Sunday Jan 31st, 2021 the toll free number and office number will not be open. If you would like to make changes to an existing reservation, make a new reservation or have any questions please email us at reservations@truenorthdestinations.ca and allow up to 48 hours for reply. Our onsite office will reopen Saturday May 1st, 2021 with both local and toll free phone lines open from 9 am and 5 pm. We look forward to hosting all of our guests this upcoming season!

In season, May through October the office is open 9 am through 5 pm. This past year we have had to, at times, change up our hours due to Covid and staffing issues. We will always be sure to update information on our social media pages to keep everyone in the loop.

During the season both the local number and toll free numbers are open to calls during office hours.

Offseason: November through April, the onsite office is shutdown as is the local number (902 224 3055) I work from my home office where I can be reach through the toll free number (1 833 223 6637) during limited times of the day and typically reply to emails (reservations@truenorthdestinations.ca) within 48 hours.

7: How many people can stay in a dome?

Occupancy per dome is 4 guests, or 5 guests (only if the 5th guest is a small child, as a children's cot can be provided). Each dome is equipped with bedding for 4 guests, a queen size bed and a queen sofa bed.  An additional option for a Child's cot is subject to availability. If you are 5 adults, you will need to book two domes due to our occupancy capacities. We cannot allow guests to bring their own bedding and set up air mattresses etc. We thank you for your understanding on this matter.

8: Can we set up tents onsite?

Unfortunately, no. The green space on site is for yard games, and the fire pits are located in the oceanside green space. We do have a campground in Pleasant Bay; MacIntosh Brook Campground. It's a beautiful location and a short five minute drive from us.

9: Are you open during the winter?

This winter we are not open. We were set to begin our winter weekend stays but decided in the wake of a potential 2nd wave of Covid 19 that was predicted this fall to not take the risk.

We are exploring the option of having our 4 cliffside domes open for Winter 2022, starting in January! More information to come throughout this season on that.

Season 2021 will begin with our domes opening May 1st!

10: Do we have a cancellation or waitlist?

At this time we do not have a cancellation or waitlist. We encourage all guests to check in periodically with our online availability calendar and booking system to see any new openings that may arise.

We thank you all for your continued support. We look forward to hosting all of our new and return guests this season and working towards enhancing the dome experience at True North with each passing season.

  1. Your Calendar shows dates available but when we try to book them it says there is nothing available, Is this a glitch?  

The system is correct in showing our available dates, however it will not allow you to book the dates consecutively that are not in the same dome. We are currently down to limited availability and there are several single night stays open between current reservations.

For example,  on our end we have a single night on October 6th (Boreal Dome), single night on October 7th (Highlander dome) and a single night on October 8th (Driftwood dome) 

The calendar shows availability on October 6th 7th and 8th but when guests search for a two night stay or three night stay it shows nothing is available. This is because there are only single nights between existing reservations remaining in different domes. Our system will not allow you to book consecutive night stays in different domes.  

When this happens, in order to secure the dates, you will have to search the dates as individual single night and book them in that fashion. This means you will have to move domes during your stay. We hope this helps our guests better navigate our online booking system.

Sincerely,

Tanya

COVID 19 Response *Updated Information, 2021 Season*

Hi Everyone,

We hope you are all well.  This post is to inform all guests and potential guests of our new operating plan and changes to the dome experience here at TND in light of operating rules and regulations as we work our way through living with Covid-19.

Staff: Each day staff are tested for body temperatures before starting their day.  We are able to maintain 2m distancing between each staff member and all staff have PPE.  We have equipped housekeeping with a new hand washing/sanitizing station.  Staff can gather outside respecting the 2m distancing.  

Check ins:  Check in information is send to the email addresses we have online, including your key pad entry code 24 hours before your scheduled arrival.  We cannot allow for early check ins, due to cleaning/disinfecting procedures in place and the time it will take for housekeeping to complete all domes, thank you for your understanding.  Check ins being at 4 pm.  The office will be open for check ins, please remember that there is only one person allowed in the office at a time.

Check out and Payment processing:  Check outs will be processed in person and via email. We will email guests check out information and receipts. Late check outs will not be permitted this season due to the cleaning/disinfecting procedures in place and the time it will take for housekeeping to complete all domes, thank you for your understanding.  Check out is 10 am.

Acceptable forms of payment are Visa, Mastercard and Debit.  We do require a credit card on file for incidentals and guests can come into the office during office hours 9 am to 5 pm to make payment.  We can also process over the phone payment of your stay and email you a receipt.

We will accept cash but would prefer not to at this time.

Housekeeping:  At True North we are very proud of our provided amenities to enhance your stay.  After reviewing the procedures for accommodations given by the tourism industry, housekeeping will look a little different this season.  

Each dome has been equipped with a housekeeping sign.  If you are staying for longer than one night and need new towels or linens we ask that you hang the house keeping sign outside your door for us to see. The Housekeeping signs will need to be out and visible between the hours of 9 am to 12 noon, to ensure staff is able to provide you with what you need.

Guests will also have to bag their soiled towels/linens in the bags provided and lay them outside their door if new items are needed.  House keeping will then bring fresh, new supplies to the requested dome and place it outside your door for you and take away the soiled items.

Guests will need to provide an accurate number of guests so all domes can be stocked with extra supplies based on number of people in the dome and length of stay.  

All domes will be equipped with broom and swiffer for any spills during stay.

Housekeeping will be cleaning/disinfecting all domes upon final departure of guests.  

All domes will also be sanitized with Sanifog after each check prior to staff entry and new check in arrivals for the safety and peace of mind of everyone. Every dome is now equipped with Active Pure Technology for an added layer of air quality and protection for our guests!

Housekeeping will not be entering domes when occupied by guests.

Maintenance can enter domes for emergency issues but guests will have to exit the dome while maintenance is inside.

BBQs:  Each dome is equipped with a small BBQ, propane is available for a small fee and guests are able to take the propane with them when they leave.

Sunset Viewing Deck: This onsite feature will not be available this season 2021. Thank you for your understanding as we manoeuvre through these Covid times and place priority on certain site features before others.  The good news is the sunset views from your own private decks will be just as good!  There will be chairs on the decks of each dome.

Fire Pits:  Fire pits will be accessible for guests to use.  In accordance with the social distancing rules of 2m and out door gathering of different households at time of stay. We have two ocean side fire pits, please be mindful of your times so other guests can enjoy as well.  Chairs will be around fire pits with sanitizing spray for guests to use before each use. Use at your own risk.

Fire wood is for sale on site by my niece and nephew in a bin outside the office.  Please keep in mind that in the event of a fire ban, the fire pits won’t be open for use.  This will be posted on the door of the office daily for guests to be aware of.  

Dome Stays: Dome reservations are available to single house families, or bubble house families.  We ask that guests stick to their own domes and decks. In the event of gathering, adhere to the outdoor Gatherings limit established by the province at time of stay. Limit gathering to outdoor spaces only (decks and fire pit areas)  and not inside domes.

Hot Tubs:  Hot tubs are available for guests to use during their stay.  We reviewed the CDC protocols for hot tub use.  Maintaining proper sanitizing levels kills any and all bacteria and virus, its business as usual and we go to great lengths to ensure top quality in our hot tubs.  Ph balancing, alkalinity, calcium, chlorine testing will be completed daily.  Shocking and water replacement are all procedures we have to ensure the safety of our hot tubs.  Water is tested and maintained daily and this season we will also be implementing replacements/chemical sanitizing of filters after each check out.  Hot tubs will also be sprayed with Sani-fog for guests peace of mind.

Laundry:  We typically offer laundry in the evenings from 6-9 pm once staff has completed their time in our housekeeping building.  We are not able to offer laundry temporarily for this season, in light of staffing and monitoring needed for sanitation after each use. Thank you for your understanding.

Office & Onsite Maintenance: Someone is available 24 hours a day during your stay onsite, please review the contact information found inside your dome.  We ask that guests enter the office from the ramp side of the deck,  wait in the designated spot before entering and exit straight down the stairs when leaving.  There will be arrows to direct you.  

The office is open from 9 am to 5 pm (in season) and in the event of after hours check ins or emergencies, guests will need to send a message to reservations@truenorthdestinations.ca or call the toll free number 1 833 223 6637.  These will go directly to maintenance in the event they are needed.

We thank everyone for their continued support. We are working hard to provide safety and peace of mind for all guests to fully relax and unwind during their stay with us.

We look forward to seeing you all soon.

TND